Bangkok Bank PCL has deepened its partnership with New Relic Inc. to strengthen mobile banking performance and ensure greater reliability as digital transactions dominate the country’s financial landscape.

Thailand’s biggest bank, which has relied on New Relic since 2020, said the platform has helped lift system uptime by 90% and cut incident recovery times by 70%. With mobile now accounting for 93% of consumer transactions in the country, the improvements are aimed at securing smooth, always-on access for millions of users.

Under the new multi-year agreement, Bangkok Bank will expand its use of New Relic’s Digital Experience Monitoring suite—including mobile and browser monitoring, user journeys, crash analysis, and custom dashboards—alongside fully integrated Application Performance Monitoring, infrastructure, and Kubernetes monitoring.

The unified platform replaces siloed systems and gives the bank end-to-end visibility across operations. This will allow the bank to quickly spot potential errors, reduce false alarms, and prioritize issues before they affect customers.

“Thailand’s rapid digital adoption and government initiatives around instant payments have created a new climate of banking innovation,” said Bangkok Bank senior executive vice president Ian Guy Gillard. “Our mobile banking app isn’t just a tool; it’s a daily essential for millions… With increased visibility created by New Relic, we can cut through the complexity to proactively manage these peak periods and ensure a seamless digital customer experience.”

Gillard added that the technology provides “a single source of truth,” allowing executives and technical teams to monitor customer journeys in real time and act before problems escalate.

Bangkok Bank’s mobile-first approach already enables instant transfers across 13 currencies without using third-party payment rails. The model demands a resilient and scalable platform, which executives say New Relic has been critical in delivering.

“Bangkok Bank’s vision for digital modernization is inspiring, and we are proud to be their observability partner of choice,” said Arnie Lopez, New Relic’s chief customer officer.

The bank is also piloting New Relic’s broader AI tools to predict and resolve service issues before they surface, part of its push to maintain a leading position in Thailand’s competitive digital banking market.